Privacy Policy

Privacy Policy

The Devonshire Park Hotel Ltd is committed to safeguarding the privacy of our customers and website visitors; this policy sets out how we will treat your personal information.

Introduction

This policy refers to personal data, which is defined as data which relate to a living individual who can be identified –

from this data, or

from this data and other information which is in the possession of, or is likely to come into the possession of, the data controller, and includes any expression of opinion about the individual and any indication of the intentions of the data controller or any other person in respect of the individual.

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU.

It should be noted that GDPR does not apply to information already in the public domain.

Personal Data

The Devonshire Park Hotel Ltd uses the information collected from you to:

• Provide quotations
• Make provisional reservations
• Confirm reservations
• Reply to enquiries
• Make telephone contact
• Email you marketing information which we believe may be of interest
• In pursuit of our legitimate interests, to record CCTV footage to ensure the safety and security of our premises, staff and customers;
• To comply with any legal obligations to which we are subject

When you make an enquiry or reservation with our hotels, we typically ask you to provide certain personal information including:

• Your full name
• Email address
• Home address
• Contact number
• Payment details
• Food intolerances
• Severe allergies

In you making initial consent to marketing contact from The Devonshire Park Hotel Ltd we shall maintain a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services.

Some personal data may be collected about you from forms and surveys you may complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses.

We may from time to time use such information to collect statistics about the behaviour of visitors to our website.

The Devonshire Park Hotel Ltd website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

We may use both “session” cookies and “persistent” cookies on the website.

We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Any information The Devonshire Park Hotel Ltd holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.

We will only collect the information needed so that it can provide you with marketing and consulting services, we do not sell or broker your data.

 Legal basis for processing any personal data

• Performance of a contract: The use of your information may be necessary to perform the contract that you have with us
• Legitimate interests pursued by The Devonshire Park Hotel Ltd
• To promote the marketing and services offered by The Devonshire Park Hotel Ltd.

Consent

Through agreeing to this privacy notice you are consenting to The Devonshire Park Hotel Ltd processing your personal data for the purposes outlined.

You can withdraw consent at any time by writing to us at the address below.

You will be able to opt-out of any marketing communications at any time by clicking on the unsubscribe link on the email

Disclosure

The Devonshire Park Hotel Ltd may on occasions pass your Personal Information to third parties exclusively to process work on its behalf.

The Devonshire Park Hotel Ltd requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

We do not broker or pass on information gained from your engagement with us without your consent. However, we may disclose your Personal Information to meet legal obligations, regulations or valid governmental request.

We may also enforce our Terms and Conditions, including investigating potential violations of our Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of The Devonshire Park Hotel Ltd, our clients and/or the wider community.

Retention Policy

We will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations.

After five years any personal data not needed, will be deleted.

Data storage

Data is held within:

Littlehotelier – Privacy Policy

Createsend – Privacy Policy

The Devonshire Park Hotel Ltd does not store personal data outside the EEA.

Your rights as a data subject:

• Right of access– you have the right to request a copy of the information that we hold about you.
• Right of rectification– you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten– in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing– where certain conditions apply you have a right to restrict the processing.
• Right of portability– you have the right to have the data we hold about you transferred to another organisation.
• Right to object– you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling– you also have the right not to be subject to the legal effects of automated processing or profiling.

The Devonshire Park Hotel Ltd at your request can confirm what information it holds about you and how it is processed

To access what personal data is held, identification will be required

The Devonshire Park Hotel Ltd will accept the following forms of ID when information on your personal data is requested:

• Copy of your national ID card
• Driving license,
• Passport,
• Birth certificate
• Utility bill not older than three months

A minimum of one piece of photographic ID listed above and a supporting document is required. If The Devonshire Park Hotel Ltd is dissatisfied with the quality, further information may be sought before personal data can be released.

In the event that The Devonshire Park Hotel Ltd refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

All requests should be made in writing to the address below.

Complaints

In the event that you wish to make a compliant about how your personal data is being processed by The Devonshire Park Hotel Ltd or its partners, you have the right to complain to The Devonshire Park Hotel Ltd.

If you do not get a response within 30 days you can complain to the Data Protection Regulator.

The details for each of these contacts are:

The Devonshire Park Hotel Ltd

FAO Mr Harry Godfrey

27-29 Carlisle Road

Eastbourne

East Sussex

BN21 4JR

Data Protection Regulator

Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

SK9 5AF