Covid-19 Key Points

IMPORTANT UPDATE: During this current National Lockdown we will be remaining open for anyone travelling in line with the current restrictions.
The UK Government states that ‘Guest accommodation providers such as hotels, B&Bs … may remain open for the specific reasons set out in law’.

We will be remaining open throughout … but can only accept reservations if you meet the following criteria as set out by the Government:

• are visiting your support bubble
• are unable to return to your main residence
• need accommodation while moving house
• need accommodation to attend a funeral or related commemorative event
• require accommodation for work purposes or to provide voluntary services
• are a child requiring accommodation for school or care
• are homeless, seeking asylum or a vulnerable person seeking refuge
• are an elite athlete or their support staff or parent, if the athlete is under 18 and it is necessary to be outside of the home for training or competition

Prior to arriving we will require written confirmation that you meet the criteria required to stay.

This could be from your employer, solicitor, funeral director, case worker or sports body.

IMPORTANT UPDATE – On check-in, you will now have the option to register direct with the NHS Track & Trace App via your smart phone.I

IMPORTANT UPDATE – From Saturday 8th August it became mandatory for hotel guests/visitors to wear a face covering in all public areas.

You will be able to remove your face covering:

• In your Bedroom
• Once Seated in the Restaurant
• Once Seated in the Bar – if you are eating or drinking

For further information please see the Government Update

We want to let you know the latest measures we have put in place to keep our guests and staff safe during this time.

We want to assure you that we will continue to review all Government and industry advice and make further adjustments in order to comply with these.

There are some existing features of the hotel that naturally aid in our measures against Covid-19 …

• We have seating on the front lawn and on the rear patio
• We have two big lounges and a separate bar lounge which gives us plenty of options when guests want to sit inside and relax.
• Our restaurant is divided into four separate rooms which gives us flexibility in how we organise the seating for meal times.
• The hotel has two stairwells and a lift so there are options in how you move through the hotel.

On your arrival:

• A member of the management team will welcome all guests at reception and will assess your health.
• Hand sanitiser is available inside both entrances, reception and outside the restaurant.
• Check-in and check-out will take place at reception. A screen has been installed to aid social distancing … as although we will keep this as brief as possible, it may take a few minutes.
• Signs are up reminding you of our 2m and handwashing rules

Staying with us:

• Face Coverings are required in all public areas from Saturday 8th August 2020.
• The lift is available to use as normal, but should only be shared with your household or support bubble. Signs are at all call points of the lift reminding you of this.
• Social distancing signs are up between transition areas to remind you of our 2m rule
• Each bedroom has had some items removed to avoid shared usage between guests
• Your bedroom will only be accessible by its occupants and housekeeping staff will only enter the room if requested.
• The bar is open for table service only – you cannot order from the bar

Dining:

We have made some changes to the procedures in Godfreys Restaurant.

• A reduced number of tables throughout the restaurant with a minimum of 2 meters space between them
• We will continue to take a reservation time for dinner so we can restrict the number of people dining at any one time
• We will also be requesting a reservation time for breakfast daily
• All guests will have the option to have breakfast and dinner in their bedrooms
• The breakfast buffet items will now be ordered direct from your waiting staff and brought to your table.
• Cooked items will come from the kitchen in the normal way
• Ted and his restaurant team will continue to offer friendly and efficient service, but with increased hand washing procedures in place … service may take slightly longer than normal

Regular cleaning:

• High traffic touch points like door handles and bannisters will be regularly sanitized throughout the day
• Bedrooms thoroughly cleaned between each check-out and check-in
• Special attention will be paid to high traffic touch points in bedrooms and all surfaces will be sanitized
• Restaurant and Lounge staff will adhere to a strict handwashing routine … especially between clearing and serving different tables

New cancellation procedures:

We understand that there is still much uncertainty and that things could change again at any time. So while the Government still has Covid-19 related restrictions in place we will be offering:

• Free cancellation up to midday the day prior to arrival
• No deposits required on the vast majority of bookings